Thornton Hall Country Park is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Thornton Hall Country Park may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect personal information which we receive when:
- You visit our premises
- You use our services
- you use our website "www.thorntonhallcountrypark.co.uk"
- You interact with us on social media
- You contact us
- You apply for a job with us
We may collect the following types personal information:
Name and job title
Contact information including email address, telephone numbers, home address and other contact details
- Dates of birth
- School / organisation name, address, telephone numbers
- Payment information (eg. credit card / bank details)
Demographic information such as postcode, preferences and interests
- Communication preferences
- IP address
- Medical details (if our first aiders treat you following an incident)
Other information relevant to customer surveys and/or offers
- Other information that you voluntarily provide to us
How do we collect the information
We collect this information [directly] when you sign up to receive or use our services / you complete a survey / enter a competition or apply for a job. We also collect this information [indirectly] from public sources (eg. social media, internet services).
What we do with the information we gather / Why do we collect it
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To answer your questions.
Internal record keeping.
- To provide you with services you have requested.
- To create and manage your membership / party booking / group booking.
- To process payments for our services.
- To aid you if you have a medical incident.
- Allow you to interact with us using social media.
- As part of making recruitment decisions.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers, events or other information which we think you may find interesting using the email address which you have provided (with consent).
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
- To meet our legal obligations.
Keeping you informed
Our website and social media keeps you informed of our news, special events and variety of services. We are able to share this with you if you ask to 'Keep Updated' or 'Subscribe' at the bottom of our homepage / when purchasing tickets or services online / when completeing a membership form / party or group booking. We will stay in touch by email or post - only where you have consented us to do so.
You may opt out at a later date using the "unsubscribe" link within our marketing emails or by contacting us (01282 841148). You have the right to stop us from contacting you at any time for marketing purposes. If contacted, we will remove you from our lists as soon as it is reasonably possible to do so.
If you haven't asked us to stay in touch, we may still need to contact you / send you messages from time to time with regards to our services, your membership, ticket and booking confirmations and payment processing.
Links to other websites / enagaging with social media
Our website / social media may contain links to other websites. However, you should note that we do not have any control over these other websites. Therefore once you leave our website using these links, we cannot be held responsible for the protection and privacy of any information you provide whilst using / visiting these sites. Such sites are not governed by this privacy statement.
When engaging with our social media, please be cautious with regards to your personal details and privacy. If you have a query that includes personal information, please contact us through our website or by phone (01282 841148) during office hours.
We are committed to ensuring that your information is secure as far as is reasonably possible to protect it from being inappropriately or accidentally accessed, used shared, destroyed or lost. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. If you believe we have made an error, then please contact us and we will endeavour to correct it.
Your information may need to be passed to other companies in order to carry out our business activities / legal obligations. This includes accountants, lawyers, outside professional advisors, support and hosting service providers, printed, advertising and service providers that assist us in carrying our our business activities.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
GDPR provides you with additional rights to your right to be informed (met by this policy) and your right to object to direct marketing. You have the right to:
- Access the information we hold about you
- Have your information corrected if it is incorrect
- Have your information erased if we are no longer entitled to use it / keep it
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Thornton Hall Country Park, Thornton-in-Craven, near Skipton, North Yorkshire, BD23 3TJ
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.